The term ‘Quality’ connotes various things to different people. When the word, quality comes to mind, it almost always refers to the level of excellence of a thing, or the degree to which it is free from lapses.
In service delivery, quality may mean timely service to one and to the other, it is satisfactory service. However, when it concerns healthcare, especially in an age where technological advancement is gearing towards a zenith, quality healthcare should imply a combination of timely, satisfactory and optimal care to patients.
There are several indices for measuring quality in this regard and these include but not limited to patients’ experience, benefits and satisfaction. Patients expect to be attended to promptly and they always trust to be leaving the hospital better than they came.
With the society being more enlightened than ever and tilting towards an increasing sense of accountability, questions concerning what makes medical care experience effective and efficient are becoming a common phenomenon. No matter the level of care provided, having long patient-waiting time has been one of the leading causes of patient dissatisfaction and complaints. In most cases, patients leave before being attended to.
With all these being in the spotlight, it is not difficult to notice that people now equate optimal care with high cost of access. This is not right!
In the Healthcare marketplace, it is not debatable that patients are the consumers, therefore, focus should be on how to provide better and affordable care for patients which is a far cry from what is obtainable in Nigeria today.
Developed countries have created viable alternatives to solving this challenge as many have embraced telemedicine as a different path to accessing healthcare. Telemedicine, otherwise known as telehealth, implies getting access to care providers online, without physical contact. Not only has this been proven to be more convenient on both sides, it is equally time and cost effective while achieving great outcomes of care.
Africa shouldn’t be left out especially as the world battles COVID-19 pandemic. If anything, this pandemic has categorically shown the world, especially Africa, the imperativeness of viable alternatives to the traditional in-person hospital visits.
To ensure social distancing, many Nigerians have turned to telehealth for support in these trying times, especially in health problems that are not urgent. The quality of the medical care that the patients receive is not compromised even though it is more convenient and affordable. KompleteCare has discovered a way in which one can access quality care while saving time and cost.
Check out Kompletecare and see how timely and convenient medical care feels like.
Medical Disclaimer: KompleteCare aims to improve the quality of life for everyone with fact-based content about the nature of diseases, preventive care, behavioral health conditions, treatment options and their related outcomes. We publish material that is researched, cited, edited and reviewed by licensed medical professionals. The information we provide is not intended to be a substitute for professional medical advice, diagnosis or treatment. It should not be used in place of the advice of your physician or other qualified healthcare provider.